Victor, The same thing happened to my phone yesterday with the zeroed out information. Reps at the sprint store say they have never seen this and are unable to assist. It is really frustrating, and I am stuck with a phone I cannot use for two days now. Perhaps you can make staff at the local stores aware that this zeroed out information can occur as a rep went as far as implying subtly that I stole the phone. Although I can verify it is the same phone I upgraded to last year at another sprint store. Just a suggestion as someone may not have taken the comment as lightly as I did. This is not what we would call a common issue but I have seen it several times with this particular phone and the only thing that can be done is replace the device through a service center or Sprint directly (which I'm not sure they still do very much of).

This is NOT an issue you should have to deal with Asurion (i.e. Pay a deductible) unless your phone is physically damaged. This would be a simple replacement at any service center store and as long as you have Total Equipment Protection the replacement should be covered for free. I feel your pain. Same thing happened to my daughters phone on Friday morning. Woke up to RED X and no service. Contacted Sprint, went through all the reboot steps to no avail.

Was then told to take it to a Sprint store which we did only to have the TECH imply that the phone was either stolen or bought from a third party (really pissed me off). Took it to another Sprint store today and at least that tech was nice enough to tell me he has seen this problem before and that it has happened to quite a few of the LG OPTIMUS phones. He verified that the phone had not been damaged in any way and told me to contact Sprint about getting them to change my renewal date as we have only had the phone a little over a year.

You're seeing support specific to the LG Optimus G. Lower device price on identical brand & model number currently available for. Sprint Unlimited. With Sprint and your LG optimus G™. New Sprint account or a new phone number, your phone is designed to activate automatically when you first turn it on.

Needless to say they are very robotic and only want your money. I will be terminating my contract with them. Backyard Football 2008 Download on this page.

My LG Optimus G did the exact same thing last night. All zeros under phone identity. I took it straight to the Sprint store. They also said they had never seen an issue like this.

Their only recommendation was to back it up, do a factory reset, then restore the phone. So I went home and backed it up using the Backup App. Saved the file to my laptop. Performed the factory reset. Still all zeros. I then went ahead with the restoration.

It failed twice at 60%. I guess I will revisit the Sprint store and see about a replacement. I have both the Sprint TEP and insurance. I will post back with updates.