Dell computer serial numbers are important since users need the number to receive technical support or other services from Dell. The tag that has the serial number is usually either on the back, side or bottom of the device. It reads “Service Tag Number,” and it often has black and white coloring.

An alternative approach is to visit the support center at the Dell website and to click on the link that reads “Service Tag Locate.” The button on that part of the site reads “Detect My Product.” Users have to click on the “Yes, I agree” button on the next page to agree to the terms and conditions before the tool downloads. The application is called “Dell System Detect,” and it is an application that can find the serial number of the device by scanning a user’s system files. There are browser specific instructions for using the tool listed on this part of the site as well, so users need to read the instructions for their particular browsers to get the best results.

KBA-02072 Last Updated: Dell PC TuneUp: Common product activation issues This article applies to: • Dell PC TuneUp 2.0 Note: If you are a current Dell Automated PC TuneUp 1.0 subscription holder, your new Activation Key will work only with Dell PC TuneUp 2.0. To download this latest version. You will be prompted to enter your Activation Key during installation. If you already have Dell PC TuneUp 2.0, there are several other causes of activation failure: Cause The computer is not connected to the Internet. Resolution An Internet connection must be established for the activation verification process to complete during installation.

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Cause A third party firewall/security product is interfering with the activation/licensing process. Resolution Temporarily disable all firewalls and security products that may be blocking access to the remote activation server.

You may re-enable them once the activation process is complete. Cause The Activation Key is incorrect for the product being licensed. Resolution Ensure that the product you are attempting to enter your Activation Key into is Dell PC TuneUp 2.0. Ensure that the Activation Key you are using to license the product is for Dell PC TuneUp 2.0. Cause Activation Key characters are being misidentified. Some letters and numbers tend to look alike. For example the letter O and the number 0 (zero) can sometimes be difficult to distinguish from one another. Any characters mistaken in this manner will cause the information to become invalid and an error message will be displayed.

Resolution Verify all potentially confusing letters and numbers within the Activation Key are being entered correctly. To assist in this process you may use iolo's to display a phonetic listing of the characters in your Activation Key. Simply enter your Activation Key in the Serial Number field and click 'Spell it'. Cause The maximum install count limit has been reached for the product causing an Invalid License error. Resolution This is a fraud prevention feature that in most cases will only occur if someone has stolen your Activation Key and released it to the public.

To resolve this issue contact Dell support and they will reset your install limit or reissue you a new Activation Key depending upon your situation.